Sometimes with Shapeways Versatile Plastic material -- and frequently with Full-Color High Definition plastic -- the models will arrive with some bending of the parts.  For instance, a wing that is supposed to be straight will be bent somewhat downward.  This may be an artifact of the printing process, but sometimes the models have been packed too tightly for shipping.


This can frequently be fixed by heating up the model in hot water or with a blow dryer. (Sometimes even hot tap water will do the job!)  Of course, please take precautions such as wearing gloves and using tools when attempting this.  I would guess you are aiming for something between 50°C/120°F and 60°C/140°F.  Start with cooler water and heat it further if the model is not pliable enough.  Be sure not to exceed the actual melting point of the plastic, which is 80°C/176°F for Versatile Plastic.  (I don’t know the melting point of Full-Color High Definition plastic.)  You can heat up water in a microwave or oven or on the stove and use a candy or meat thermometer to measure its temperature.


Sometimes the plane will straighten out on its own once it is heated; sometimes you need to apply some gentle pressure.  (Again, please use precautions to avoid burns such as using tweezers, oven mitts, or gloves.)


If the model is unrecoverable, you can contact support@shapeways.com and send them the order number, a picture, and a description.  (Or I can do it on your behalf, though you won't see status updates from them in that case.)   They have a 100% guarantee and they are very good about reprinting models when necessary.


Thanks for your purchase!
-- Daryl, CEO, Reduced Aircraft Factory, LLC